Shipping

Express couriers, insured parcels, tracking from minute one

We ship worldwide within 1 business day of payment confirmation. Every parcel travels insured for its full value and is delivered against signature only.

Delivery times and couriers by area

  • Italy24–48 hours
    BRT · GLS · DHL Express
  • European Union2–4 business days
    DHL Express · UPS
  • United Kingdom, Switzerland, Norway3–5 business days
    DHL Express · UPS
  • United States and Canada3–6 business days
    DHL Express · FedEx · UPS
  • Rest of the world5–9 business days
    DHL Express · FedEx

Indicative times from dispatch. We choose the courier based on the destination; you see the shipping cost at checkout, before paying.

How your iPhone travels

  • 100% insured

    Every shipment is covered for the full value of the order. If the parcel is lost or arrives damaged: refund or replacement.

  • Real-time tracking

    As soon as the parcel leaves you get the tracking number by email, and you'll find it on your order page.

  • Signature required

    The courier delivers only to the recipient or their delegate, at the address in the order. No parcels left at the door.

  • Plain, protective packaging

    A reinforced box with no markings about the contents, the phone in a sealed shockproof pouch with the order code.

  • No customs surprises

    Outside the European Union any import duties and taxes are paid by the recipient: the courier notifies you before delivery.

  • Partner pick-up

    Rather not wait for the courier? At checkout choose pick-up from the official partner in your area: we tell you when it's ready.

Track your parcel

The tracking number arrives by email at dispatch. You can also follow it directly on the courier's website:

DHL Express UPS FedEx BRT GLS

Shipping questions

When does my order leave?

Within 1 business day of payment confirmation. Orders confirmed before 1:00 pm (Italian time) usually leave the same day.

Can I change the address after ordering?

Yes, as long as the parcel hasn't left: write to us right away with the order code. After dispatch you can only ask the courier to hold it at one of their pick-up points.

What if I'm not at home?

The courier tries again the next business day and leaves a notice. After the second attempt the parcel is held for 5–7 days.

The parcel arrived damaged: what do I do?

Sign with reservation, writing "damaged parcel" on the courier's receipt, take two photos and write to us within 48 hours: we open the claim with the insurer.

Do you ship to PO boxes?

No: for delivery security we only ship to physical addresses, with the recipient's signature.

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